Shipping policy

How shipping is arranged

International shipping for Festivity Factory orders is confirmed individually. The cart lets you indicate your preferred shipping method, but it does not automatically calculate a final international shipping charge. Submitting REQUEST QUOTE sends us your product selection, destination, and shipping preferences; it does not charge you.

We review the request, confirm the available shipping arrangement and cost, and include the confirmed details in the formal Proforma Invoice or other written order confirmation before the order proceeds.

Shipping methods available for quotation

Express — FedEx / DHL: An express delivery option, subject to availability for the destination and order.
Postal / Economy Parcel: An economy parcel option where available.
FOB Sea Freight: An option for suitable larger commercial shipments, with the specific shipment terms confirmed for the order.
Own Forwarder / Shipping Account: You provide your forwarder or shipping-account details with your Request Quote. We review and confirm how your nominated arrangement will work for the order.

All four methods begin with REQUEST QUOTE. Selecting a method does not guarantee that it is available or establish a final shipping charge or delivery date.

Shipping costs and timing

Shipping costs depend on the products, quantity, package dimensions, destination, service availability, and final shipping arrangement. We will confirm the applicable charge before requesting payment for the order.

Production, dispatch, and transit timing also depend on the product or project and the confirmed shipping method. We will communicate an order-specific estimate when the relevant details are known. An estimate may change because of carrier operations, customs processing, weather, holidays, or other circumstances affecting delivery. We will share material changes when we become aware of them.

Import duties and taxes

Import duties, taxes and customs clearance charges, if applicable, are not included and are the responsibility of the buyer/recipient.

The buyer or recipient is responsible for providing information reasonably required for import and customs clearance. If a carrier or customs authority requests additional payment or documents, please respond promptly to avoid delays.

Tracking

When a shipment has been dispatched and tracking information is available, you can view it through MY ORDERS → Order Details. Depending on the fulfillment information supplied by the carrier, this may include the carrier name, tracking number, and a tracking link. Tracking is not available at every stage of an order.

For shipping questions, contact hello@festivityfactory.com with your order number.