FAQ

What does Festivity Factory do?

Festivity Factory helps customers buy existing products, source products from suppliers, and develop customized products. Depending on your project, we can help with product selection, sourcing, samples, production, and shipping arrangements.

Can I buy existing products?

Yes. Browse our products and add the items you are interested in to your cart. When you are ready, provide your shipping information and submit a REQUEST QUOTE. This does not charge you or place a paid order. We will confirm the applicable product and shipping details before sending a Proforma Invoice.

Can you source a product for me?

Yes. Use Start Sourcing to send us a product photo, link, specification, or description, together with your estimated quantity and other requirements. Availability, pricing, minimum quantities, sampling, and timing depend on the product and will be confirmed before an order is placed.

Can you create a product from my design, reference, or sample?

Yes. Use Create My Product to share your idea and any design, reference image, product link, or physical-sample information. We can discuss materials, colors, sizing, decoration, labels, packaging, sampling, and production requirements. The scope and terms of each custom project are confirmed individually.

How long does sample development take?

Custom sample development usually takes approximately 7–10 days after the design brief and sample requirements have been confirmed. The actual timing depends on the product, materials, complexity, and project schedule. We will confirm the expected timing for your project.

Is there a minimum order quantity?

There is no single minimum order quantity for every product or project. Any minimum depends on the product, supplier, materials, and customization requirements. We will confirm it before you place an order.

How do I request a shipping quote?

Add the products you are interested in to your cart, provide your shipping information, select one or more shipping methods, and click REQUEST QUOTE. We will review your destination and requirements, confirm the available arrangements and costs, and send a Proforma Invoice when the order details are ready. The cart does not automatically calculate a final international shipping charge.

Which shipping methods can I request?

The cart offers Express — FedEx / DHL, Postal / Economy Parcel, FOB Sea Freight, and Own Forwarder / Shipping Account. All four options begin with REQUEST QUOTE. Availability, final costs, and expected transit times are confirmed for the specific order and destination.

Can I use my own forwarder?

Yes. Select Own Forwarder / Shipping Account and provide your forwarder or shipping-account details. We will review those details with your quotation request and confirm the applicable arrangements before the order proceeds.

When do I receive the Proforma Invoice?

After we review your request and confirm the relevant products, quantities, shipping requirements, and charges, we will send a formal Proforma Invoice. A quotation request itself is not a paid order.

How can I pay?

Depending on the payment options provided on your Proforma Invoice, you may pay by international bank transfer or use PAY ONLINE to access the secure Shopify checkout.

Are import duties and taxes included?

Import duties, taxes and customs clearance charges, if applicable, are not included and are the responsibility of the buyer/recipient.

Where can I check my order?

Click MY ORDERS to sign in to your Shopify Customer Account and view orders associated with your account. An order detail page may show its current Order Status and, when available, a Proforma Invoice document.

How can I track my shipment?

After an order has shipped, open MY ORDERS → Order Details. If tracking information has been provided for the fulfillment, the order detail page can display the carrier, tracking number, and tracking link. If tracking is not yet available, contact us with your order number.

What if the goods arrive damaged, defective, or incorrect?

Contact hello@festivityfactory.com within 7 calendar days of receiving the goods. Include your order number, a description of the issue, and clear photos of the goods and packaging. We will review damage or quality issues that were present on arrival, as well as incorrect items sent. Damage caused by use, wearing, washing, storage, alteration, or other handling after arrival is not an arrival-related quality issue. Please see our Return & Refund Policy. This reporting request does not limit any rights that cannot lawfully be excluded.